APA Style
Tjiptono, Fandy. (2005).
Primsip-Prinsip Total Quality Service .
Yogyakarta:
Andi.
Chicago Style
Tjiptono, Fandy.
Primsip-Prinsip Total Quality Service.
Yogyakarta:
Andi,
2005.
Buku.
MLA Style
Tjiptono, Fandy.
Primsip-Prinsip Total Quality Service.
Yogyakarta:
Andi,
2005.
Buku.
Turabian Style
Tjiptono, Fandy.
Primsip-Prinsip Total Quality Service.
Yogyakarta:
Andi,
2005.
Buku.