APA Style

Tjiptono, Fandy, Chandra, Gregorius. (2016). Service, Quality & Satisfaction . Yogyakarta: Andi.

Chicago Style

Tjiptono, Fandy, Chandra, Gregorius. Service, Quality & Satisfaction. Yogyakarta: Andi, 2016. Buku.

MLA Style

Tjiptono, Fandy, Chandra, Gregorius. Service, Quality & Satisfaction. Yogyakarta: Andi, 2016. Buku.

Turabian Style

Tjiptono, Fandy, Chandra, Gregorius. Service, Quality & Satisfaction. Yogyakarta: Andi, 2016. Buku.