APA Style
Tjiptono, Fandy. (2013).
Service Management : mewujudkan pelayanan prima .
Yogyakarta:
Andi Offset.
Chicago Style
Tjiptono, Fandy.
Service Management : mewujudkan pelayanan prima.
Yogyakarta:
Andi Offset,
2013.
Buku.
MLA Style
Tjiptono, Fandy.
Service Management : mewujudkan pelayanan prima.
Yogyakarta:
Andi Offset,
2013.
Buku.
Turabian Style
Tjiptono, Fandy.
Service Management : mewujudkan pelayanan prima.
Yogyakarta:
Andi Offset,
2013.
Buku.